1RX.ca

Recurring deliveries

1Rx quick reference — in charge of the client list and recurrences (often the pillpack person)

Your role in short

  • Create the client list ONCE from the pharmacy's patient list, then one recurrence per client who gets regular deliveries (pillpacks).
  • After that it runs itself: deliveries are generated automatically 30 days ahead and show up in Deliveries on their date.

Create the client list (photo or PDF)

  1. Print or photograph your patient lists — one document per sub-list (clients are grouped by document).
  2. Directory menu → AI Import → + New task → add the photos/PDFs → Create task.
  3. Extract: the app reads everything (names, addresses, phones).
  4. Review: fix as needed, uncheck rows to skip, then Create clients.
  5. Also possible: CSV import, or one client at a time in the Directory.

Create recurrences in bulk

  1. Calendar menu → AI Import ("Import clients + recurrences").
  2. One document = one start day. Set Start day (default) and Recurrence (days): 7, 14 or 28 to match the pillpack cycle.
  3. Extract → Review (adjust each document's start day) → Create clients + recurrences.

Adjust for one client

  • Directory → open the client → Recurring tab: New recurrence to add, pencil to edit (frequency, amount, address), trash to delete.
  • The Active / Inactive badge shows whether the recurrence generates deliveries.

Day to day

  • Nothing to re-enter: recurring deliveries appear in Deliveries on their own and follow the normal flow (preparation, route).
  • The Calendar shows the upcoming days — handy to double-check a whole sub-list.

If something goes wrong

The import refuses or stallsDaily cap reached or AI key missing: try again the next day, or use the in-app Help button.
Wrong cadence (14 / 28 days)Open the client → Recurring and fix the recurrence frequency.
Delivery missing on its dayCheck that the recurrence is Active and its start date has been reached.
Duplicates after an importAt the Review step, uncheck clients already in the Directory before creating.
Anything elseHelp button in the app (videos, FAQ, support chat) or aide.1rx.ca/en/.